KM Assessment Survey and ROI Paper
A key ingredient in the development of a knowledge management “compliant” organization is a common base of understanding about two critical questions, 'Where are we now?' and 'Where are we going?'. The toolkit therefore includes a very simple workshop questionnaire to help establish the answers to these.
Equally, there is no set method to calculate the Return on Investment (ROI). At the basic level, the expenditure on a project or initiatives needs to be more than offset against the financial benefits that the project or initiatives will delivery. The toolkit includes a simple, but practical guide giving some insights into how to prepare an ROI submission on Knowledge Management.