Toolkit Contents:
Focus interviews
Process Engineering
Workgroup Skills
IT Diagnostics
Change Management
General Techniques
Software Tools

Focus Interviews

  • Overview of the Focus Interview technique (25 slides)
  • IT Focus Interviews Example of a Focus Interview related to the IT function (24 slides)
  • IT Interview Details (20 page document)
  • IT Interview Form (8 page document)
  • The Five Whys is an interview technique that is used to drill down to the problem, rather than accept action around a symptom (10 slides)

Sample Foils:


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